SVM offers four types of service agreement – and since all of our machines and systems are custom-developed, every service agreement will, of course, be drawn up according to the client’s particular wishes and needs.
If you want to be able to rely on particularly rapid service during emergencies, you can supplement your Service Contract with the On-Call Service.
Under this agreement, SVM undertakes to deploy service personnel to your factory within a specified period – 24 hours a day – in order to remedy acute mechanical, hardware and software faults.
Benefits to the client:
– Shorter downtimes
– Rapid service
– 24-hour service
In most cases, running a Performance Check on existing machines and systems will lead to a noticeable upgrade and optimization.
We start by executing a running-in report by measuring capacity etc. After that we review the system down to the last detail, performing adjustments and upgrades to optimize its operation. After making the optimizations we perform a new measurement, providing you with clear evidence and documentation of the performance enhancement.
If you need to relocate an entire production, assembly or packaging line – SVM can handle the entire process from dismantling to reassembly at the new location.
SVM has an extensive experience both when it comes to moving lines within the same factory and relocating a line to new factories abroad.
You can be sure you are getting what you need if you order your spare parts from SVM that is also able to offer next-day delivery for most standard spare parts.
Because SVM machines are specialized machines, many spare parts are manufactured and machined uniquely for each order. All spare parts are quality-checked against a checklist.
When we deliver new machines, we provide thorough training to all of the company’s relevant machine operators. This training is based on SVM comprehensive user manual that also provided training to new employees.
Service and maintenance
SVM provides training to service and maintenance employees so that the company can be completely or partially self-reliant when it comes to service. The training covers operation as well as troubleshooting and documentation. We also recommend that companies with their own service employees sign a Service Contract.
Transforming complex processes into compact, coherent packaging systems
Serialization systems provided with huge freedom and flexibility.